Privacy Policy

Welcome to Mod Pizza (operated via goodmodpizza.rest). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website goodmodpizza.rest, place orders, sign up for our loyalty program, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all personal information we process related to our food services, online ordering platform, in-store experiences, and any digital interactions you have with us. We encourage you to review this document in full so you understand your rights and our obligations under applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant state and federal consumer protection statutes.

1. Who We Are

Mod Pizza operates goodmodpizza.rest as its official digital presence for online ordering, customer engagement, menu browsing, and promotional activities. For all privacy-related inquiries, you may contact us using the following details:

As a food service business operating within the United States, we are subject to federal privacy regulations enforced by the Federal Trade Commission (FTC) and applicable state-level privacy legislation, including the CCPA/CPRA for California residents.

2. Information We Collect

We collect various types of information in connection with your use of our website, mobile interfaces, and in-store ordering systems. The categories of information we collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, join our loyalty rewards program, or contact our support team, we may collect:

• Full name
• Email address
• Phone number
• Mailing address and delivery address
• Date of birth (for loyalty program eligibility and age verification)
• Username and password (encrypted)
• Profile photo (if voluntarily provided)

2.2 Payment and Transaction Information

When you make a purchase through our platform, we collect payment-related information. We do not store full credit card numbers directly on our servers. Payment processing is handled by PCI-DSS compliant third-party payment processors. We may collect:

• Partial payment card details (e.g., last four digits)
• Billing name and address
• Transaction history, including order items, amounts, dates, and locations
• Gift card balances and usage history

2.3 Usage Data and Online Activity

We automatically collect certain information when you visit or interact with our website. This includes:

• IP address
• Browser type and version
• Operating system
• Pages viewed and time spent on each page
• Referring URL (the page that directed you to our site)
• Click-through data and navigation paths
• Search queries entered on our site
• Time and date of each visit

2.4 Device Information

We may collect information about the device you use to access our services, including:

• Device type (desktop, tablet, mobile phone)
• Device identifiers (mobile advertising IDs, where applicable)
• Screen resolution and display settings
• Language and locale settings
• Network connection type

2.5 Location Data

With your permission, we may collect precise geolocation data to help you find nearby Mod Pizza locations, estimate delivery times, and provide location-specific promotions. You may disable location sharing through your device settings at any time.

2.6 Communications and Feedback

When you contact us via email, phone, live chat, or social media, or when you submit a review, survey, or feedback form, we collect the content of those communications and any personal details you include therein.

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies. For a detailed explanation of how we use cookies and how to manage your preferences, please refer to Section 8 of this Privacy Policy dedicated to cookie usage.

2.8 Information from Third Parties

We may receive information about you from third-party sources such as:

• Social media platforms (if you connect your account or log in via social sign-on)
• Delivery partner platforms
• Marketing and analytics partners
• Loyalty program affiliates
• Fraud detection and identity verification services

3. How We Use Your Information

We use the personal information we collect for a variety of business and operational purposes. All uses are grounded in a legitimate legal basis as recognized under applicable U.S. law, including the FTC Act and CCPA/CPRA.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders (online and in-store)
• Managing your loyalty rewards account
• Providing customer support and resolving disputes
• Sending order confirmations, receipts, and delivery updates
• Processing payments and managing billing

3.2 Account Management

• Creating and managing your user account on goodmodpizza.rest
• Authenticating your identity when you log in
• Personalizing your experience based on past orders and preferences
• Remembering your saved delivery addresses and payment preferences

3.3 Analytics and Service Improvement

• Analyzing how users interact with our website and mobile interfaces
• Measuring the performance of our menu offerings and promotional campaigns
• Identifying technical issues and improving platform stability
• Conducting internal research and development
• Generating aggregate, anonymized statistical reports about customer behavior

3.4 Marketing and Communications

• Sending promotional emails, SMS messages, and push notifications (with your consent where required)
• Delivering targeted advertisements based on your interests and ordering history
• Notifying you of special offers, new menu items, seasonal promotions, and loyalty rewards
• Conducting surveys and gathering feedback to improve our services

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email, replying STOP to any SMS, or contacting us at [email protected].

3.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Detecting, preventing, and investigating fraud, unauthorized access, or other illegal activity
• Enforcing our Terms of Service and other agreements
• Protecting the safety and security of our customers, employees, and systems

4. How We Share Your Information

We do not sell your personal information for monetary compensation. However, under the CCPA/CPRA, certain sharing of data for cross-context behavioral advertising may be considered a "sale" or "sharing" for which you have opt-out rights. We may share your personal information with the following categories of parties:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business. These providers are contractually required to protect your data and may only use it as directed by us. They include:

• Payment processors: To securely process credit card, debit card, and digital wallet transactions
• Delivery partners: To fulfill delivery orders (e.g., third-party logistics or delivery platforms)
• Cloud hosting providers: To store and manage our databases and web infrastructure
• Email and SMS marketing platforms: To send communications on our behalf
• Analytics providers: To help us understand website traffic and user behavior (e.g., Google Analytics)
• Customer support tools: To manage customer inquiries and ticketing
• Fraud prevention services: To identify and prevent fraudulent transactions

4.2 Advertising and Marketing Partners

We may share certain usage data, device identifiers, and hashed contact information with advertising technology partners to deliver targeted advertising and measure campaign effectiveness. You have the right to opt out of this type of sharing under applicable California law.

4.3 Legal Requirements and Law Enforcement

We may disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request
• Protect and defend the rights, property, or safety of Mod Pizza, our customers, or the public
• Investigate or prevent fraud, security breaches, or other illegal activities

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or similar corporate transaction, your personal information may be transferred to a successor entity. We will notify you via email and/or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.5 With Your Consent

We may share your information with other third parties when you have provided explicit consent to do so, such as when participating in co-sponsored promotions or referring a friend through a referral program.

5. Data Security

We take the security of your personal information seriously. We implement a combination of administrative, technical, and physical safeguards designed to protect your data against unauthorized access, loss, misuse, alteration, or destruction.

5.1 Technical Safeguards

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage of sensitive data such as passwords (using bcrypt or equivalent hashing)
• Firewalls, intrusion detection systems, and regular security audits
• PCI-DSS compliant payment processing to safeguard financial data
• Multi-factor authentication options for user accounts

5.2 Administrative Safeguards

• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular employee training on data privacy and security best practices
• Data processing agreements with all third-party service providers
• Incident response procedures and breach notification protocols

5.3 Limitations

While we strive to use commercially reasonable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you in accordance with applicable state breach notification laws, including those under the laws of your state of residence.

6. Your Privacy Rights

Depending on your state of residence, you may have various rights with respect to your personal information. We honor all applicable rights as required by law. California residents have additional rights under the CCPA/CPRA, as described below.

6.1 Right to Know and Access

You have the right to request that we disclose:

• The categories of personal information we have collected about you
• The categories of sources from which the information was collected
• The business or commercial purpose for collecting or selling your information
• The categories of third parties with whom we share your information
• The specific pieces of personal information we have collected about you

6.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you. You may update much of your information directly through your online account dashboard. For additional corrections, contact us at [email protected].

6.3 Right to Deletion

You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions. We may retain information when necessary to:

• Complete a transaction or fulfill a service you requested
• Detect and prevent security incidents or fraud
• Comply with a legal obligation
• Exercise our legal rights or defend against legal claims

6.4 Right to Opt Out of Sale or Sharing

California residents have the right to opt out of the "sale" or "sharing" of their personal information for cross-context behavioral advertising purposes. To exercise this right, you may contact us at [email protected] or use any opt-out mechanism we make available on our website.

6.5 Right to Data Portability

Where technically feasible and required by applicable law, you have the right to receive a copy of your personal information in a portable, machine-readable format so that you can transfer it to another service provider.

6.6 Right to Limit Use of Sensitive Personal Information

Under the CPRA, California residents have the right to limit our use and disclosure of sensitive personal information (such as precise geolocation, health data, or financial information) to only that which is necessary to provide our services.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide a lower quality of service as a result of you exercising your privacy rights.

6.8 How to Exercise Your Rights

To submit a privacy request, please contact us via:

• Email: [email protected]
• Website: goodmodpizza.rest

We will respond to verifiable consumer requests within 45 days of receipt. If we require additional time (up to 90 days total), we will inform you in writing of the reason and extension period. We may need to verify your identity before processing your request by asking you to confirm information associated with your account.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our internal data destruction protocols.

8. Cookies and Tracking Technologies

Our website goodmodpizza.rest uses cookies and similar tracking technologies to enhance your experience, analyze website performance, and deliver personalized content and advertising.

8.1 Types of Cookies We Use

8.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being placed. Please note that disabling certain cookies may affect the functionality of our website. You can also opt out of interest-based advertising through:

• Digital Advertising Alliance (DAA) opt-out
• Network Advertising Initiative (NAI) opt-out
• Google Analytics opt-out via the Google Analytics Browser Add-on

For more detailed information about our cookie practices, please refer to our dedicated Cookie Policy, available on our website at goodmodpizza.rest.

9. Children's Privacy

Mod Pizza's website and online ordering platform are not directed to children under 13 years of age. We do not knowingly collect, use, or disclose personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take prompt steps to delete such information from our records.

Individuals between the ages of 13 and 17 may only use our services with the involvement and consent of a parent or legal guardian. Certain features, such as account registration and loyalty program enrollment, require users to be at least 18 years of age. If you believe we have collected information from a minor, please contact us immediately at [email protected].

This policy is consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), enforced by the Federal Trade Commission.

10. International Data Transfers

Mod Pizza operates primarily within the United States, and our servers and primary data processing activities are located in the United States. If you are accessing our services from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States.

The data protection laws of the United States may differ from those in your country of residence. By using our services or submitting your personal information to us, you acknowledge and consent to this transfer, storage, and processing of your information in the United States.

If we transfer personal information to third-party service providers located outside the United States, we take appropriate contractual and technical safeguards to ensure that your data is protected in accordance with applicable U.S. laws and industry standards, including data processing agreements and standard contractual clauses where applicable.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery partner applications, and other external services. This Privacy Policy does not apply to those third-party services. We have no control over the content or privacy practices of external websites. We encourage you to review the privacy policy of every website you visit and every app or service you use that is not operated by Mod Pizza.

Examples of third-party services we may link to include:

• Social media platforms (Facebook, Instagram, Twitter/X, TikTok)
• Third-party food delivery platforms
• Review and rating websites
• Mapping and navigation services (e.g., Google Maps)

12. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023. These rights are in addition to those described in Section 6 of this Privacy Policy.

12.1 Categories of Personal Information Collected

In the past 12 months, we have collected personal information from California consumers in the following categories as defined by the CCPA:

12.2 "Do Not Sell or Share My Personal Information"

California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising. To exercise this right, please contact us at [email protected].

12.3 Shine the Light Law

California Civil Code Section 1798.83 (California's "Shine the Light" law) permits California residents to request and receive information about categories of personal information shared with third parties for those third parties' direct marketing purposes. To make such a request, please contact us at the address provided below.

13. Other State Privacy Rights

Residents of certain other states may also have privacy rights. While the CCPA/CPRA is the most comprehensive U.S. state privacy law currently in effect, other states have enacted or are enacting their own consumer privacy legislation. We are committed to honoring the rights of all our customers as required by applicable law. If you are a resident of Virginia, Colorado, Connecticut, Utah, Texas, or another state with an applicable consumer privacy law, please contact us to learn more about how your rights may apply to you.

14. How to File a Complaint

If you believe that we have not complied with applicable privacy laws or your privacy rights, we encourage you to first contact us directly so we can address your concerns promptly.

14.1 Contact Us First

Please reach out to our privacy team at:

• Email: [email protected]
• Website: goodmodpizza.rest

We will make every effort to resolve your complaint within 30 days of receipt.

14.2 Federal Trade Commission (FTC)

If you believe your consumer privacy rights under federal law have been violated and we have not adequately resolved your complaint, you may file a complaint with the Federal Trade Commission (FTC):

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580

14.3 California Attorney General (California Residents)

California residents who wish to report CCPA violations may contact the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Attorney General Website: oag.ca.gov/privacy
• California Privacy Protection Agency: cppa.ca.gov

14.4 State Attorneys General

Residents of other states may also file complaints with their respective state attorney general offices regarding violations of state consumer protection or privacy laws. We encourage you to consult your state's official government website for more information.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our homepage or through your account dashboard
• Where required by law, send you an email notification to the address associated with your account

Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. Our privacy team is available to assist you:

We are committed to working with you to resolve any privacy-related concerns fairly and efficiently. We aim to respond to all privacy inquiries within 10 business days and to fully resolve them within 45 days, unless a longer period is permitted or required by applicable law.